Returns can be made within 45 days of order delivery. Due to regulations, items must be in unused and unwashed condition with original packaging. Minky Robes and Rouge the Label Pajamas are eligible for return within 14 days of purchase and must be in new and unused condition with original packaging. Returns will be issued to the original form of payment used at the time of purchase.
Custom orders are not eligible for return or exchange along with final sale items which include “final sale” in the product name. Original shipping costs are non-refundable. Items shipped outside of the United States or to military addresses are not eligible for returns due to customs issues. Orders placed on Facebook or Instagram can only be returned for store credit.
Please contact our Customer Service Department if you have any questions in regards to your return or exchange. We can be reached at 1(844) 222-1967 or email@example.com and are happy to assist you.
To initiate a return or exchange please visit our returns portal.
If you checked out with Redo, your return shipping costs will be covered for exchanges and returns for store credit. Otherwise, a $10 flat rate shipping fee will apply to all returns that are refunded to the original payment method, along with all returns and exchanges on orders that did not include Redo.
Returns are also available in our six store locations. In-store exchanges will be issued in the amount of the original purchase to a merchandise gift card. This will then be used towards the new purchase with the best current promotion. If there is no proof of purchase, a merchandise gift card will be issued in the amount of the lowest sales price.
If you believe there is an issue with your product, we ask that you please reach out to our Customer Service team at firstname.lastname@example.org within 30 Days. When reaching out please include your order number, a description and a picture of the issue for us to better assist you.
Pajamas - Rouge the Label
- Items are available for return, exchange, or store credit within 14 days from order fulfilment
- Must be in original condition
- Must be unwashed and unworn
- Must be returned with tags and in original ROUGE THE LABEL packaging
- Rouge The Label has the discretion and right to reject any return that fails to meet the guidelines
- Items marked "Final Sale" unavailable for return or exchange.
Damaged items must be reported within 3 days of receiving the goods at email@example.com or firstname.lastname@example.org. No exceptions.