FAQs About Minky Blankets

Get answers to the most frequently asked questions about our plush minky blankets. Still have a question? Contact our customer service team via phone or email and we'll be in touch as soon as we can.

COVID-19 Updates

Our five Utah store locations have reopened to the public! Store locations will open gradually and thoughtfully as we follow government and health guidelines to keep you and our employees safe.
Safety guidelines we are following for your customer confidence:
Employee screenings and required face masks.
Hand sanitizer at entrance and sample tables.
High touch surface areas sanitized every hour.
Product pre-packaged. Touch free, care free shopping.
Limited store occupancy to ensure physical distancing throughout the store and check-out process.

Here are guidelines you will need to follow to shop in store:
Masks required for anyone entering the store.
Limited store occupancy.
Hand sanitizer readily available upon entry of store and sample table.
Credit card payment only, no cash transactions.
Thank you for your patience as we navigate current events with care.

***Shipping may take longer this year, so start your holiday shopping early! This helps us protect the well-being of our fulfillment team and helps you receive the best selection of products while staying ahead of potential shipping delays.

Please contact our Customer Service Team for more information.
Phone: (844) 222.1967
Email: info@minkycouture.com

What is Minky fabric?

Minky fabric is a special type of plush fabric that is 100% polyester and is often used to make baby blankets, baby clothing and baby accessories. But Minky Couture blankets are not just for babies! We work with designers to create our own fashion forward patterns to help you express your personal style. We also carry a line of Ultra Plush blankets that are 100% polyester faux fur fabric on both sides. The high quality of our minky fabric prevents its colors from fading and its warmth from decreasing over time.

Are Minky Couture Designer Blankets handmade?

Your Minky Couture blanket is made with love and care, just as if your Grandma made it herself! Over 70% of our blankets are handmade by seamstresses in Utah, USA. Your blanket is created with the highest quality, 100% polyester minky fabric and 100% polyester faux fur fabric. Each blanket is created using high-quality sewing machines, pins and notions. We offer multiple sizes to fit your needs. Blanket sizing is approximate and measurements shown are the pre-sewn measurements.

How do I take care of my Minky?

Our blankets are made to be durable enough for the washing machine. Simply, machine wash in COLD water with regular detergent. Detergent pods are not recommended. Avoid fabric softener. Line dry, or use Air Fluff setting in dryer. For best results, wash alone.
Please visit our Washing Instructions page to view an informational video all about how to wash your Minky Couture Blanket.

Blanket sizing

We offer many sizes of blankets to fit your lifestyle, from "Mini" to "Grande". Each blanket will show which sizes are available for that particular style. The sizing is approximate and based on pre-sewn measurements. Please visit our Size Guide for a visual representation of blanket sizing.

I didn't receive an order confirmation email

To ensure you receive current and future order confirmation emails from us please follow the following recommendations. First please add info@minkycouture.com to your email address book and check your spam/junk folder for the confirmation email. If you still don't see the order confirmation, Please Contact Us and tell us the email address where you would like the order confirmation sent. We will check and see if for some reason the order didn't go through or if the email address was simply entered incorrectly at checkout.

Order Cancellation

In an effort to fulfill orders as quickly as possible our shipping team begins processing orders very soon after they are placed. As such we are unable to modify or cancel orders once they are placed.
Please contact our Customer Service Team with any further questions. We can be reached at 1-844-222-1967 or via email at info@minkycouture.com. We look forward to hearing from you and answering any questions you may have.

Returns

Returns can be made within 30 days of purchase. Due to regulations, items must be in new and unused condition, in original packaging with ribbon and tag attached. Minky Robes are eligible for return within 7 days of purchase; must be in new and unused condition, and in original packaging. Refunds will be issued in the form of original payment. If returning without a receipt, Minky Couture will issue an in-store credit based on the lowest selling price for the returned merchandise. If your item was shipped, we are unable to refund the original shipping cost. Custom orders are not eligible for return. *Returns and exchanges from the 2020 holiday season will be accepted through the end January 2021 if they meet the above requirements. 
To return by mail:
Please contact our Customer Service Team to begin your return by mail. We can be reached at 1-844-222-1967 or email us at info@minkycouture.com and we will be happy to assist you. Return shipping is paid by customer.

Exchanges

Exchanges can be made within 30 days of purchase. Due to regulations, items must be in new and unused condition, in original packaging with ribbon and tag attached. Minky Robes are eligible for exchange within 7 days of purchase; must be in new and unused condition, and in original packaging. Custom orders are not eligible for exchange. *Returns and exchanges from the 2020 holiday season will be accepted through the end January 2021 if they meet the above requirements. 
To exchange by mail:
Please contact our Customer Service Team to begin your exchange by mail. We can be reached at 1-844-222-1967 or email us at info@minkycouture.com and we will be happy to assist you. Return shipping is paid by customer.

Repairs

Our seamstresses will be happy to repair your blanket within 30 days of purchase, with proof of purchase. Due to regulations, items must be unused or gently used, and freshly washed.
Please contact our Customer Service Team for more information. We can be reached at 1-844-222-1967 or email us at info@minkycouture.com and we will be happy to assist you

Can I order online and pick up in a local store?

Yes! Store Pick Up is available at our five Utah locations, FREE OF CHARGE. During online check out, you will be able to select which store you would like to have your order shipped. Once your order arrives at the store, we will notify you by email that it is ready for pick up. Please make sure we have your correct contact information before you check out. Allow 7-10 business days for your order to prepare to be shipped to your local store. Please pick up your order within 48 hours of notification.

Can I track my online order?

Yes! You will receive shipping tracking information via email when a shipping label is created for your order.

Do you ship internationally?

Yes! We ship worldwide! If you are unable to receive an international rate through our shopping cart, please contact our Customer Service Department at 1 (844) 222-1967. All applicable duties, tariffs, and customs fees are the responsibility of the customer. Packages rejected because of tariffs, cannot be refunded for shipping.

Do you offer free shipping?

Yes! We offer free shipping on orders over $250.00. Online order total must be $250.00 after using a coupon code and does not include shipping charges. Free shipping over $250 promotion applies to one package per online order and is valid in the contiguous United States only. Alaska and Hawaii are not included in free shipping promotions. UPS or USPS may be used. If a site-wide free shipping promotion is active, the same conditions apply.

Package Delivery

Minky Couture is not responsible for lost, held, damaged, or stolen packages. We are not responsible for delivery errors via carrier or incorrect shipping information. Please be sure to give us a secured address for delivery.

Promotions

Be the first to hear of our flash sales and amazing promotions! Sign up for our weekly emails at the bottom of our website. Otherwise, we often post about sales and coupons on our Instagram and Facebook pages, go give us a follow!
*Flash sale promotions are not eligible for price adjustment.

Can I customize a blanket?

Yes you can!
To customize a blanket please visit our Custom Page. Here you can choose whichever pattern, color and ruffle combination that you would like. Personalization is also available for custom blankets by adding embroidery! Custom blankets are made with love after your order is placed and can take up to 21 business days to ship. Keep this in mind if you need the blanket by a certain date. You can even apply discount codes to custom blanket orders. Visit this Blog Post for more customization instruction and information.

Do you offer expedited shipping?

We do! Currently we offer Standard Ground Shipping and 3 Day Select Shipping through UPS.
* Please note that selecting an expedited shipping option does not eliminate the 10-14 business days required to process an order and prepare it for shipment. Expedited shipping options reflect delivery time only. Shipping may take longer this year, so start your holiday shopping early! This helps us protect the well-being of our fulfillment team and helps you receive the best selection of products while staying ahead of potential shipping delays.